Refund Policy

REFUND & RETURN POLICY

Thank you for shopping at MenTights (mentights.com). We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.

Our Return & Refund Policy is valid for 30 days from the date your item is delivered. If 30 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

1. RETURN ELIGIBILITY

Due to the intimate nature of our products (including men's tights, pantyhose, stockings, and compression wear), health and hygiene regulations strictly apply. To be eligible for a return:

The item must be unworn, unwashed, and in the same condition that you received it.
The item must be in its original, unopened packaging with all tags still attached.
Items showing any signs of wear, stretching, scent, or pet hair will not be accepted for a return and will not be refunded.

2. THE RETURN PROCESS

To initiate a return, please contact our customer support team at support@mentights.com with:

Your Order Number (e.g., #MT1001)
The reason for the return
Clear photos or videos showing the unopened item and its packaging.

Please note: Do not send your purchase back to the manufacturer address listed on the package. We will provide you with the correct designated return shipping address once your request is authorized.

3. SHIPPING COSTS FOR RETURNS

Damaged or Incorrect Items: If the return is due to our error (e.g., we sent the wrong size/color, or the item arrived damaged/defective), we will cover the return shipping costs or issue a replacement/full refund immediately without requiring a return.
Customer Preferences: If the return is due to personal preferences (e.g., you changed your mind, ordered the wrong size, or don't like the color), you (the buyer) will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. REFUNDS

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on its condition.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 5 to 7 business days.

Late or Missing Refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@mentights.com.

5. ORDER CANCELLATIONS & MODIFICATIONS

Because we utilize an automated dropshipping fulfillment system to ensure fast dispatch, orders are processed very quickly.

If you need to cancel or modify your order, please email us within 6 hours of placing the order.
Once an order has been processed or shipped out by our logistics partners, we cannot cancel or modify the order. You will need to wait for the package to arrive and initiate a standard return process.