Returns & Refunds

Last Updated: July 2026

At MenTights, we want you to feel confident when shopping with us.

We carefully select products from our third-party suppliers and fulfillment partners. However, we understand that sometimes an item may not meet your expectations or an issue may occur during the fulfillment and delivery process.

Please review the following Returns & Refunds Policy before placing your order.

1. Our Return Policy

Due to the hygienic nature of tights, pantyhose, stockings, compression tights, compression socks, and other hosiery products, we have specific restrictions on returns.

For health and hygiene reasons, we generally do not accept returns of hosiery products that have been worn, washed, used, or removed from their original packaging.

Any eligible return must meet the requirements described in this policy.

2. Eligible Returns

You may be eligible for a return or replacement if:

You received the wrong product.
You received a product that is materially different from the product ordered.
The product arrived damaged.
The product has a confirmed manufacturing defect.
The product is missing from your order.
The product is otherwise significantly defective or unusable upon arrival.

If you believe there is an issue with your order, please contact us as soon as possible after delivery.

3. Return Timeframe

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

To help us review your request, please provide:

Your order number
Your full name
A description of the problem
Clear photographs or videos showing the issue
Photographs of the product packaging, if applicable

We may request additional information if necessary to evaluate your claim.

4. Hygiene and Non-Returnable Items

For hygiene reasons, the following products are generally not eligible for return or exchange once opened, worn, washed, or used:

Tights
Pantyhose
Stockings
Compression tights
Compression socks
Other hosiery and legwear products

We strongly recommend checking the product description and size chart before placing your order.

If you are unsure about sizing or fit, please contact us before purchasing and we will do our best to help you select the appropriate size.

5. Size and Fit Issues

We understand that choosing the correct size can sometimes be difficult.

Because hosiery is a personal-use product, we generally cannot accept returns or exchanges simply because:

The product does not fit as expected.
You selected the wrong size.
You changed your mind.
You do not like the color or style.
The product does not look as expected after being worn.

Please carefully review the product's size chart before ordering.

If you believe the size information provided on our website is incorrect or the product you received does not correspond to the size you ordered, please contact us so we can review the situation.

6. Wrong or Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 14 days of delivery.

Please provide:

Your order number
A photograph of the product received
A photograph of the shipping label
A description of the issue

After reviewing your request, we may offer an appropriate solution, which may include:

A replacement item
A refund
Another suitable resolution

If the incorrect item was caused by an error during fulfillment, we will work with our fulfillment partners to resolve the issue.

7. Damaged Products

If your product arrives damaged, please contact us within 14 days of delivery.

Please provide clear photographs or videos showing:

The damaged product
The original packaging
The shipping package
Any visible damage to the package

We may use this information to determine whether the damage occurred during shipping or fulfillment.

If your claim is approved, we may offer a replacement or refund depending on the circumstances.

8. Defective Products

If you believe your product has a manufacturing defect, please contact us as soon as possible.

Please provide:

Your order number
A description of the defect
Clear photographs or videos showing the problem

Our team will review the information and may contact the relevant supplier or fulfillment partner for further investigation.

If the product is confirmed to be defective, we may offer a replacement, refund, or another appropriate resolution.

Normal wear and tear, accidental damage, improper use, or damage caused by failure to follow care instructions are generally not considered manufacturing defects.

9. Return Authorization

Please do not send products back to the shipping address shown on the package without contacting us first.

Because MenTights.com operates using third-party suppliers and fulfillment partners, the return address may vary depending on the product and order.

If a return is approved, we will provide you with the appropriate return instructions.

Unauthorized returns may not be accepted or may not qualify for a refund.

10. Return Shipping Costs

If the return is required because:

We sent the wrong item;
The product arrived damaged;
The product is confirmed to be defective; or
There was an error caused by our fulfillment process,

we will review the situation and determine the appropriate return or replacement arrangement.

For other approved returns, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless the return is due to an error on our part or another circumstance covered by applicable law.

11. Refunds

Once an approved refund has been processed, the refund will generally be issued to the original payment method used to place the order.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

The actual processing time may vary depending on:

Your payment provider
Your bank or financial institution
Your location
The payment method used

MenTights.com does not control the processing time of third-party payment providers.

12. Partial Refunds

In certain circumstances, a partial refund may be offered.

For example, a partial refund may be considered when:

Only part of an order is affected.
An item has a minor issue that does not significantly affect its intended use.
A specific promotional or order-related adjustment applies.

Any partial refund will be determined on a case-by-case basis.

13. Refunds for Lost Packages

If your package is lost in transit, please contact us with your order number and tracking information.

We will review the shipment status and work with the relevant shipping carrier or fulfillment partner where appropriate.

A refund or replacement may be considered depending on the circumstances and available shipping information.

Packages that are confirmed by the carrier as delivered may not qualify for a refund if the package cannot be located after delivery.

14. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to the supplier or carrier because of an incorrect or incomplete address provided by the customer, additional shipping or reshipment costs may apply.

Refunds for orders returned because of an incorrect customer-provided address may be reduced by applicable shipping or handling costs.

15. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipping.

However, because orders may be processed quickly by our third-party suppliers and fulfillment partners, we cannot guarantee that a cancellation request can be completed after processing or shipment has begun.

Once an order has been shipped, it generally cannot be canceled.

16. Exchanges

Due to the hygienic nature of hosiery products and our third-party fulfillment process, we generally do not offer direct exchanges for different sizes, colors, or styles.

If you received an incorrect or defective item, please contact us and we will review your case and determine an appropriate solution.

17. Refund Processing for Promotional Orders

If an order was purchased using a discount code, promotion, or special offer, the refund amount may be calculated based on the actual amount paid for the returned or refunded item.

Promotional discounts, free shipping offers, and other non-refundable charges may not be refunded unless required by applicable law.

18. Final Sale Items

Products marked as Final Sale, Clearance, or otherwise identified as non-returnable at the time of purchase may not be eligible for return or refund unless the product arrives damaged, defective, incorrect, or applicable law requires otherwise.

Please carefully review the product information before purchasing final sale items.

19. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us at:

Email: [Your Customer Service Email]

Please include:

Subject: Return or Refund Request – [Your Order Number]

And provide:

Order number
Customer name
Email address used for the order
Product name
Description of the issue
Photos or videos, if applicable

Our team will review your request and respond with the next steps.

Please allow reasonable time for us to review your request and, when necessary, communicate with our third-party suppliers or fulfillment partners.

20. Important Notice About Our Fulfillment Model

MenTights.com is an independent online retail store that works with third-party suppliers and fulfillment partners.

Depending on the product and destination:

Products may be shipped directly from third-party suppliers.
Different products may be shipped from different locations.
Return addresses may vary by product or supplier.
Return processing times may vary.
Packaging and shipping carriers may vary between orders.

For this reason, please contact MenTights.com before returning any product.

Do not send a return directly to the sender or supplier address shown on the original package unless we have specifically instructed you to do so.

21. Consumer Rights

This Returns & Refunds Policy does not affect any mandatory consumer rights you may have under the laws of your country or region.

Where applicable law provides you with additional rights regarding defective products, returns, refunds, cancellations, or consumer protection, those rights remain unaffected by this policy.